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​commonly asked questions


Q. How startawebproject is different from a freelancing marketplace?
A.  StartAWebProject is a managed web solutions provider who connect you to trusted and affordable Australian web companies.  We don’t offer freelancers and we only use Australian companies that have a proven track record and have gone through our strict vetting process. Not only this, startawebproject supervise your entire web project from gathering requirements to delivering the solution within agreed timeframe and strict budget at no extra cost to you.

Q. Does StartAWebProject charge additional fee or anything extra for managing and supervising my web project?
A. No. StartAWebProject project management and supervision service is 100% free.

Q. What if I have no technical knowledge?
A. You don’t need to be tech-savvy at all. StartAWebProject was founded to help non- tech savvy people get a quality and affordable web solutions through our managed and supervised web solutions. You just need to tell us what you want in plain English and we’ll take care of the rest, at no extra cost to you.

Q. Do I get regular progress updates of my web project?
A. Absolutely! You’ll get regular updates of the progress of your project and can view it by logging on to your account and clicking the view progress button. You’ll also be notified via email when a new update is posted or the project status has changed.

Q. How does StartAWebProject protect me and my project?
A. Whoever you choose for your web project will be required to sign the Non-Disclosure Agreement for confidentiality, to ensure that your web/App project idea stays confidential and secure. Once the Australian Web company helping you on your web project receives payment for work completed on a project, our Terms of Service specify that ownership of that work transfers to the client (you).

Q. Do I have to pay the full payment of my web project in advance?
A. No. The Invoicing and payments happen through StartAWebProject and are on stage/milestone payment basis. With StartAWebProject Protection, you only pay for work which is completed and you authorize.

Q. What about the support and maintenance?
A. All web projects done on StartAWebProject automatically comes with 45 days bug fix and free support and doesn’t matter if the project quote is $1 or $10,000. Once the free support period is over, you can buy the pre-paid or pay as you go support package from StartAWebProject.

Q. Do You Feature Overseas Web Companies and Freelancers on startawebproject?
A.  No. We do not allow overseas companies and freelancers to join StartAWebProject platform, and only partner up with local Australian web agencies and registered businesses.

Q. What if there is a dispute?
A. While the vast majority of work done on StartAWebProject goes smoothly for both parties, it's inevitable that an occasional dispute arises. We handle the dispute resolution between the company and the client and make sure the project terms and other expectations set in the project proposal and scope document are followed.

Q. Does StartAWebProject share my information with third parties?
A. StartAWebProject is highly protective of your privacy, only disclosing information permitted by our Privacy Policy.

But you don't have to take our word for it!
Here's what some of our customers have to say about Stunning.
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​Mandatory Non-Disclosure Agreement For Confidentiality

Mandatory Non-Disclosure Agreement For Confidentiality
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​Startawebproject is a Free and No-Obligation Service

Free and No-Obligation Service
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​Milestone Based Payments and 45 Days Free Support

Milestone Based Payments and 45 Days Free Support
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​100% Proudly Australian Owned & Operated Company

100% Proudly Australian Owned & Operated Company

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